By Dr. Terra Caudill
Updated: April 2014
• Created by Psychiatrists for Psychiatry
• Mobile compatible without App
• Good customer service
• For Psychiatry only
• Hidden pricing
• Contract required (1-3 years)
• No free trial
• Require live demo
• Hard to export info into another EMR
• No online patient self-pay
• No practice branding
• Your website must use their name
Price: $260/mo + $120/yr (e-prescribing) = $270/mo
Setup Fee: $1,000 + $300 (consent forms) = $1,300
Q: Do you cater to cash-only physician practices?
Q: What makes your product different from all the other EMR/PM systems on the market?
A: Designed by psychiatrists, for psychiatrists.
Electronic Medical Record (EMR)/Patient Portal:
Q: Include e-prescribing and labs? If so, which vendors do you use/extra fees?
A: Dr. First. $120/yr.
Q: Work with Dragon/other speech recognition software?
A: Yes. Dragon and Siri.
Q: Available as true white label, with no URL directs away from my website? Fees?
A: No, must use Valant Patient Portal url.
Q: Can the patient request appointment times from my calendar?
Q: Offer appointment reminders via email/text?
A: Voicemail reminders only.
Q: Can the patient choose which types of alerts they want to opt into/out of?
A: They can tell you if they want to opt out.
Q: Can the patient enter their own allergies and current medications?
Q: Offer customizable forms and document upload capability?
A: No customizable forms. Can upload documents.
Q: Message/ticket system for question exchange?
Q: Offer legal consent forms with e-signature capability?
A: Yes, and they are customizable ($300 one-time fee)
Q: Offer live video, text, email or fax functions?
Practice Management (PM):
Q: Can patients self-pay online via credit card in their patient portal?
A: No, currently only stores patient credit card info. Self-pay is coming soon.
Q: If so, which merchant processor do you use, and what are their fees?
A: CMS, they will meet or match anyone else’s rates.
Q: Are the patients provided with an invoice with CPT codes?
A: You can email them .pdf receipts.
Q: Can I export my invoices into Quicken?
Q: Is it cloud based and mobile-responsive?
A: Yes. It is compatible with PC and Macs. You have mobile access to documents, e-prescribing, scheduling and the Patient Portal.
Q: What format is used to export patient information into another system?
A: .CSV format. There is an extra fee for this.
Q: How often is my information backed up/How many servers do you have?
A: Three servers across the country.
Q: What support will I have/extra fees?
A: 9am-9pm, no extra fees.
Q: What is your monthly fee?
Q: What is your initial setup/implementation fee?
Q: Do you require a contract/how long?
A: 1-3 years
Q: What is the cost of adding additional physicians at a later date?
A: $260/mo per provider.