By Dr. Terra Caudill
Updated: April 2014
Company: Quest Diagnostics
• Part-time providers are 50% off
• Mobile compatible without App
• Easy export into another EMR
• Good customer service
• Hidden pricing
• Contract required (3 years)
• No free trial
• Require live demo
• No online patient self-pay
• No practice branding
• Your website must use their name
Price: $499/mo (EHR + PM)
Setup Fee: $1,500
Q: Do you cater to cash-only physician practices?
A: Yes, if you also use our Practice Management module.
Q: What makes your product different from all the other EMR/PM systems on the market?
A: Because we are a 6 billion dollar company ,we have the resources and support to handle your business needs.
Electronic Medical Record (EMR)/Patient Portal:
Q: Include e-prescribing and labs? If so, which vendors do you use/extra fees?
A: Includes epre and Quest lab interface. No additional fees for e-prescribing or for the Quest lab results populating the patient charts electronically.
Q: Work with Dragon/other speech recognition software?
Q: Available as true white label, with no URL directs away from my website? Fees?
Q: Can the patient request appointment times from my calendar?
Q: Offer Waiting List function?
Q: Offer appointment reminders via email/text?
Q: Can the patient choose which types of alerts they want to opt into/out of?
Q: Can the patient enter their own allergies and current medications?
Q: Offer customizable forms and document upload capability?
A: No customizable forms. Yes, can upload documents into a patient chart.
Q: Message/ticket system for question exchange?
Q: Offer legal consent forms with e-signature capability?
Q: Offer live video, text, email or fax functions?
A: Email and fax.
Practice Management (PM):
Q: Can patients self-pay online via credit card in their patient portal?
Q: Are the patients provided with an invoice with CPT codes?
Q: Can I export my invoices into Quicken?
Q: Is it cloud based and mobile-responsive?
A: Yes, smart phone and iPad, tablets.
Q: What format is used to export patient information into another system?
A: Industry-standard CCDA.
Q: What support will I have/extra fees?
A: 24/7 helpdesk, no extra fees.
Q: What is your monthly fee?
A: $499/mo or $249.50/mo for part-time providers (EHR+PM). $299/mo and $149.50 for part-time providers (EHR only).
Q: What is your initial setup/implementation fee?
A: $1,500 for remote training.
Q: Do you require a contract/how long?
A: Yes, 3 years.
Q: What is the cost of adding additional physicians at a later date?
A: The same as the first provider.
Q: Are there any other fees for any other services/functions that I have not asked about?
Q: Any features currently in development that will be added soon?
Q: Are there any other important features of your system that I haven’t asked about?
A: There are more than 300,000 Care360 users in the U.S. that you will be able to easily message in a secure protocol.