By Dr. Terra Caudill
Updated: April 2014
Company: PBO MD
• Mid-level providers are 50% off
• Month-to-month contract
• Mobile compatible without App
• Good customer service
• Hidden pricing
• No free trial
• Require live demo
• No online patient self-pay
• Your website must use their name
Setup Fee: $500
Q: Do you cater to cash-only physician practices?
A: Yes, PBO is used by all types of practices (i.e. insurance, cash only, etc).
Q: What makes your product different from all the other EMR/PM systems on the market?
A: Service, customizability and reliability. We have been in business since 2001.
Electronic Medical Record (EMR)/Patient Portal:
Q: Include e-prescribing and labs? If so, which vendors do you use/extra fees?
A: Includes e-prescribing and labs, no charge to you for lab interfaces.
Q: Work with Dragon/other speech recognition software?
A: We support Dragon and most every other speech recognition software on the market.
Q: Available as true white label, with no URL directs away from my website? Fees?
A: Our patient portal is co-branded, no extra fees.
Q: Can the patient enter their own allergies and current medications?
Q: Offer customizable forms and document upload capability?
Q: Message/ticket system for question exchange?
Q: Offer legal consent forms with e-signature capability?
Q: Offer live video, text, email or fax functions?
A: We offer e-mail and fax capabilities.
Practice Management (PM):
Q: Can patients self-pay online via credit card in their patient portal?
Q: Is it cloud based and mobile-responsive?
Q: What format is used to export patient information into another system?
A: SQL compliant format and others available.
Q: How often is my information backed up/How many servers do you have?
A: Continual back up, 50+ servers.
Q: What support will I have/extra fees?
A: 24/7/365 support is included.
Q: What is your monthly fee?
A: $125/mo per provider (without e-prescribing is $100/mo per provider).
Q: What is your initial setup/implementation fee?
Q: Do you require a contract/how long?
Q: What is the cost of adding additional physicians at a later date?
A: Same as above. Mid-level providers are half price.
Q: Are there any other fees for any other services/functions that I have not asked about?