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EMR Review: NueMD (PM only)

Non EMR

By Dr. Terra Caudill
Updated: April 2014

Summary Review:
Company: NueMD

Pros:
• Demo video on website (requires registration)
• Good customer service

Cons:
• Hidden pricing
• Contract required (1 year)
• No free trial
• Designed to view on desktop only
• Hard to export info into another EMR
• No online patient self-pay
• No practice branding
• Your website must use their name

Price: Hidden
Setup Fee: $700

Website: NueMD.com

Editor’s Questions:
General:
Q: Do you cater to cash-only physician practices?
A: We can do cash-only practices as well as insurance.

Q: What makes your product different from all the other PM systems on the market?
A: We are PM only that can be connected to your EMR.

Practice Management (PM):
Q: Can patients self-pay online via credit card in their patient portal?
A: Not at this time.

Q: Are the patients provided with an invoice with CPT codes?
A: You can give the patient a “walkout sheet” with those codes so that they can send to their insurance company for reimbursement.

Q: Can I export my invoices into Quicken?
A: Not at this time. You have a reporting function that will give you all of the information on your Accounts Receivables.

System:
Q: Is it cloud based and mobile-responsive?
A: We are cloud based.

Q: What format is used to export patient information into another system?
A: We send you an Excel format to extract your information from your current system.

Q: How often is my information backed up/How many servers do you have?
A: We have 7 server locations around the country that are backing each other up every 30 minutes everyday.

Q: What support will I have/extra fees?
A: We offer support via phone, live chat or email through our office in Atlanta, GA.

Pricing: 
Q: What is your monthly fee?
A: The fee depends on the number of features that you wish to include.

Q: What is your initial setup/implementation fee?
A: Initial setup is $300 and training is $400 for videos and 5 hours with a coach.

Q: Do you require a contract/how long?
A: We do require a one year contract.

Q: What is the cost of adding additional physicians at a later date?
A: Once again, this depends on the features that you wish to include for the additional physician.

Summary:
Q: Any features currently in development that will be added soon?
A: We do two major upgrades to the system per year and numerous feature upgrades throughout the year.

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