By Dr. Terra Caudill
Updated: April 2014
• Low setup fee
• Clear pricing on website
• No contract required (require 15-day notice)
• Free 14-day trial (requires registration)
• Mobile compatible without App
• White label
• Use your own URL
• Good customer service
• For Psychiatry only
• Lot of extra fees
• Require live demo (40-60 min)
• Hard to export info into another EMR
• No online patient self-pay (but coming soon)
Price: $149/mo + $20/mo (patient portal) + $5/mo (e-signature) + $75/yr (license fee) + $700/yr (e-prescribing) = $239/mo
Setup Fee: $99 (e-prescribing)
Q: Do you cater to cash-only physician practices?
A: ICANotes works well for cash-only practices or practices that bill insurance.
Q: What makes your product different from all the other EMR/PM systems on the market?
A: Designed by a psychiatrist, ICANotes has been in business for 15 years and is the most feature-rich and clinically robust software for behavioral health professionals. Now used by more than 7,500 providers nationwide, ICANotes is best known for its unique button-driven narrative charting capability which enables clinicians to quickly create thorough documentation in less time. A narrative is created by pushing buttons which generate grammatically correct and highly personalized sentences. Minimal typing is required, and costly transcription is eliminated.
Electronic Medical Record (EMR)/Patient Portal:
Q: Include e-prescribing and labs? If so, which vendors do you use/extra fees?
A: e-prescribing is available for an additional annual fee of $700 (including controlled substances) with a one-time setup fee of $99. We use DrFirst. We will be offering lab integration in Summer 2014 with Quest and LabCorp.
Q: Work with Dragon/other speech recognition software?
A: Yes, you can use Dragon to dictate into ICANotes.
Q: Available as true white label, with no URL directs away from my website? Fees?
A: Our patient portal will be released on July 1, 2014. Yes, it will be white labeled. It will be priced at $20/month.
Q: Can the patient request appointment times from my calendar?
A: Not at this time. This functionality will be added to our portal later in 2014.
Q: Offer Waiting List function?
A: Not currently.
Q: Offer appointment reminders via email/text?
A: This feature will be released in our portal in Fall 2014.
Q: Can the patient choose which types of alerts they want to opt into/out of?
Q: Can the patient enter their own allergies and current medications?
Q: Offer customizable forms and document upload capability?
A: Yes, on July 1, 2014.
Q: Message/ticket system for question exchange?
A: Yes, on July 1, 2014.
Q: Offer legal consent forms with e-signature capability?
A: Yes. $5/mo fee.
Q: Offer live video, text, email or fax functions?
A: It will provide email functionality.
Practice Management (PM):
Q: Can patients self-pay online via credit card in their patient portal?
A: This feature will be added to our portal in Fall 2014.
Q: If so, which merchant processor do you use, and what are their fees?
A: CMS, you would need to contact them directly regarding fees.
Q: Are the patients provided with an invoice with CPT codes?
Q: Can I export my invoices into Quicken?
Q: Is it cloud based and mobile-responsive?
Q: What format is used to export patient information into another system?
Q: How often is my information backed up/How many servers do you have?
A: Hourly on 50 servers.
Q: What support will I have/extra fees?
A: Support is available by phone, support portal, and live chat from 8 am to 9 pm Eastern time Monday through Friday. Emergency support is accessible 24/7. Support is included in our monthly fee.
Q: What is your monthly fee?
Q: What is your initial setup/implementation fee?
A: No setup fee.
Q: Do you require a contract/how long?
Q: What is the cost of adding additional physicians at a later date?
A: $99/mo each.
Q: Are there any other fees for any other services/functions that I have not asked about?
A: We have an annual license fee of $75 per user.
Q: Any features currently in development that will be added soon?
A: We add new features to our program every two weeks.