By Dr. Terra Caudill
Updated: April 2014
Company: Care Cloud
• Nice graphics
• Demo video on website (requires registration)
• Online patient self-pay
• Very high setup fee
• High merchant processing fees
• Hidden pricing
• Contract required (1 year)
• No free trial
• Require live demo
• Designed to view on desktop only (except iOS)
• No practice branding
• Your website must use their name
• Poor customer service
Setup Fee: $5,000
Electronic Medical Record (EMR)/Patient Portal:
Q: Include e-prescribing and labs? If so, which vendors do you use/extra fees?
A: Sure Scripts.
Q: Work with Dragon/other speech recognition software?
Q: Available as true white label, with no URL directs away from my website? Fees?
Q: Can the patient request appointment times from my calendar?
Q: Offer appointment reminders via email/text?
Q: Offer customizable forms and document upload capability?
A: No, but coming soon.
Q: Message/ticket system for question exchange?
Q: Offer legal consent forms with e-signature capability?
A: Yes, HIPAA-compliant.
Practice Management (PM):
Q: Can patients self-pay online via credit card in their patient portal?
Q: If so, which merchant processor do you use, and what are their fees?
A: Stripe: $25/mo + (2.9% + $0.30) per transaction.
Q: Is it cloud based and mobile-responsive?
A: Yes for iOS, not available for Android.
Q: What format is used to export patient information into another system?
Q: How often is my information backed up/How many servers do you have?
A: Every 4 seconds on 3 servers. 256-bit encryption.
Q: What support will I have/extra fees?
A: Support center in Miami.
Q: What is your monthly fee?
Q: What is your initial setup/implementation fee?
Q: Do you require a contract/how long?
A: 1 year
Q: What is the cost of adding additional physicians at a later date?
Q: Any features currently in development that will be added soon?
A: New software update every 3rd Thursday.