EMR Review: Hello Health

By Dr. Terra Caudill
Updated: May 2014

Summary Review:
Company: Hello Health
Pros:
• No contract required
• Demo video on website (requires registration)
• Mobile compatible without App
• Online patient self-pay
• Good customer service

Cons:
• Specializes only in primary care and pediatrics
• Hidden pricing
• $1,500 setup fee
• No free trial
• Require live demo (takes 1 hour via GoToMeeting)
• No practice branding
• Your website must use their name

Price: $499/mo
Setup Fee: $1,500

Website: HelloHealth.com

Editor’s Questions:
Electronic Medical Record (EMR)/Patient Portal:
Q: Include e-prescribing and labs? If so, which vendors do you use/extra fees?
A: E-prescribing via Sure Scripts.

Q: Available as true white label, with no URL directs away from my website? Fees?
A: No.

Q: Can the patient request appointment times from my calendar?
A: Yes.

Q: Message/ticket system for question exchange?
A: Yes.

Q: Offer live video, text, email or fax functions?
A: We offer live video, instant message/text and email capabilities.

Practice Management (PM):
Q: Can patients self-pay online via credit card in their patient portal?
A: Yes, with our partner CollaborateMD. The patient’s credit card is kept on file.

Q: If so, which merchant processor do you use, and what are their fees?
A: We use Authorize.Net as payment gateway and the processor is Cardflex.

System:
Q: Is it cloud based and mobile-responsive?
A: Yes.

Q: What format is used to export patient information into another system?
A: You can export the data using PDF or CCD as XML. We offer free data import.

Pricing:
Q: What is your monthly fee?
A: The license fee is $499/month per provider or if you have 1,000 active patients and interested in the patient subscription model it would be $69/annual per patient.

Q: What is your initial setup/implementation fee?
A: There is a $1,500 training and implementation fee (includes the EMR and Patient Portal).